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What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Perficient

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic.

Meeting 309
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The 2022 GonzoBanker Awards

Gonzobanker

It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. His passion for innovation, community, culture, and clients provides a leadership template for all future GonzoBankers. She was a trailblazer and an early innovator in analytics. What an amazing leadership story.

Community 216
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The 2019 GonzoBanker Awards

Gonzobanker

Its Baldrige-winning tenacity on customer experience is legendary and consistent. The Data Award – Goes to Wings Financial Credit Union for its great approach to building an internal Strategic Insights and Member Analytics group. The bank’s strategy is laser-focused. It was the original data junkie. That’s us.”

Idaho 148