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A new digital bank needs a new customer service experience

Insights on Business

For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. They use the Bradesco infrastructure, but they operate in parallel. Social-based marketing.

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COVID-19: Real Trends and Stories From the Front Line

Gonzobanker

Two, customers seemed to move to the next-most-logical channel (marketers, you are free to use our new terminology). Some contact center clients went to digital. People who prefer digital to begin with used it more and ATMs were left alone to self-isolate. The Bank of Tampa, $1.9 billion, Albuquerque, N.M.

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Hot banking sessions at IBM Think 2019

Insights on Business

Working with IBM, the bank was able to enable a fully transparent extension of their VMware infrastructure with elastic capabilities while keeping the same operational procedures in a transparent extension of their operations and compute infrastructure over VMware. Speaker: Henrique Albuquerque, Bradesco Bank.