article thumbnail

A new digital bank needs a new customer service experience

Insights on Business

They use the Bradesco infrastructure, but they operate in parallel. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. If you take the wi-fi away they almost die,” said Albuquerque.

article thumbnail

Mall Vacancies At Highest Level In Eight Years

PYMNTS

But 24 cities experienced vacancy rates that exceeded 12 percent, with the inclusion of Buffalo, Memphis and Albuquerque. There have been indications of trouble in local retail property markets as landlords prepare for store closures after Forever 21 ’s bankruptcy. But retail vacancies increased by 2.4

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Medicare Advantage Change Could Lead To Payments Opportunities

PYMNTS

One of the latest changes to federal rules regarding non-medical home care services could provide more business opportunity to firms that serve that market and handle such backend tasks as billing and payroll. And it could turn into a lucrative opportunity for companies active in this market, too. In April, the U.S.

article thumbnail

COVID-19: Real Trends and Stories From the Front Line

Gonzobanker

Two, customers seemed to move to the next-most-logical channel (marketers, you are free to use our new terminology). As bankers re-open, this might be the opportunity to accelerate efforts to create new go-forward delivery operating models. billion, Albuquerque, N.M. Branch customers went to drive-up, then to the contact center.

Trends 147
article thumbnail

Netflix Adds 7M Subscribers In Q3 Earnings Beat

PYMNTS

Wall Street rewarded the stock handsomely, with the stocks registering an 11-percent gain after the market close in after-hours trading as of 7:59 p.m. Lately, the company has been bundling with internet service providers as well as mobile and paid-TV operators. The company’s operating margin in Q2 2018 was 11.8 Even in the U.S.,

article thumbnail

Hot banking sessions at IBM Think 2019

Insights on Business

Working with IBM, the bank was able to enable a fully transparent extension of their VMware infrastructure with elastic capabilities while keeping the same operational procedures in a transparent extension of their operations and compute infrastructure over VMware. Speaker: Henrique Albuquerque, Bradesco Bank.