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A new digital bank needs a new customer service experience

Insights on Business

For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. They use the Bradesco infrastructure, but they operate in parallel. Hyper-connected journey.

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COVID-19: Real Trends and Stories From the Front Line

Gonzobanker

As bankers re-open, this might be the opportunity to accelerate efforts to create new go-forward delivery operating models. The Bank of Tampa, $1.9 billion, Albuquerque, N.M. If we look at the estimates of some very smart bankers here, it could be as much as 20%-30%. What does this do to channel planning? Idaho Central CU, $5.0

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Hot banking sessions at IBM Think 2019

Insights on Business

Working with IBM, the bank was able to enable a fully transparent extension of their VMware infrastructure with elastic capabilities while keeping the same operational procedures in a transparent extension of their operations and compute infrastructure over VMware. Speaker: Henrique Albuquerque, Bradesco Bank.