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A new digital bank needs a new customer service experience

Insights on Business

For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. If you take the wi-fi away they almost die,” said Albuquerque. Social-based marketing.

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COVID-19: Real Trends and Stories From the Front Line

Gonzobanker

Two, customers seemed to move to the next-most-logical channel (marketers, you are free to use our new terminology). Some contact center clients went to digital. People who prefer digital to begin with used it more and ATMs were left alone to self-isolate. The Bank of Tampa, $1.9 billion, Albuquerque, N.M.

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Hot banking sessions at IBM Think 2019

Insights on Business

Speaker: Henrique Albuquerque, Bradesco Bank. Bradesco Bank has 5,000+ branches, 22,000+ ATMs and one new champion: BIA (Bradesco Inteligência Artificial, with IBM Watson). Backbase is the leading solution provider in digital banking and a strategic alliance partner of IBM. Moscone South, Level 3 | Room 304.