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Calling All Startups: Reinvent the Mortgage Process (Please)

Fintech Labs Insights

The poster child for bad UX was the denial of a mortgage to previous Fed chairman, Ben Bernanke last year. That’s not nearly the amount of change I expected in this vital area, but the re-regulation of the mortgage industry, thanks to the housing debacle of 2008 to 2012, has taken it’s toll on innovations.

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The 25 Most Absurd Job Titles In Tech

CB Insights

As of this publication, LinkedIn showed active listings for a UX design alchemist at Critical TechWorks and a product and solutions development alchemist at Together Abroad. “Digital prophet” was the calling card of David Shing, the Australian thought leader who took on the role at AOL in 2011. Weekend Happiness Concierge.

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Crafting a simple UX for a personal finance app is a tall order. The median size of a single page on a desktop website is about 1,500 KB, a 3x increase from 2011, according to HTTP Archive. Personal finance: Chatbots to help manage spending. Source: HTTP Archive. Ideally, websites should help customers answer questions themselves.