Mobile UX: A First Look at “Second Look” Transaction Alerts from Capital One
Fintech Labs Insights
NOVEMBER 8, 2016
One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? But it was practically a digital no-show for more than a decade, offering just a minimum level of functionality online. It’s still a relatively manual user experience, especially if you want to dispute a charge.
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