Insights on Business

JANUARY 10, 2017

And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience. Many major hotel chains are aware that their market valuation has been eclipsed by Airbnb.

Customer Experience 87

Customer Experience social media Video Innovation 87

William Mills

APRIL 27, 2017

ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Again, another great UI show how a loan officer can work faster creating a better customer experience. I like this idea.

San Francisco 69

San Francisco social media San Jose Customer Experience 69

PYMNTS

NOVEMBER 14, 2016

Hands down, Apple gets innovation and the power of transforming the customer experience. Prior to joining AOC in 2004, Tre served for three years in the U.S. Tre earned his Bachelor’s degree in management from the U.S. PYMNTS: What person or company do you think “gets” innovation, and why?

Payments 100

Payments Innovation Apple Cards 100

FICO

APRIL 12, 2021

The rate of auto insurance loyalty has fallen to 48% today from 59% in 2004, a 27% drop; over the past year, the rate of switching among insurance shoppers has increased to 35% from 31%, helping to drive down overall insurance customer retention by two percentage points to 88%. Solving “The Case of the Missing Customers”.

Strategy 52

Strategy Data Analytics Company 52

CB Insights

OCTOBER 16, 2018

2012: Surprise and delight your customers to build long-term trust. 2008: Work backwards from customer needs to know what to build next. 2004: Free cash flow enables more innovation. 1998: Stay terrified of your customers. 2004: Free cash flow enables more innovation. 2016: Move fast and focus on outcomes.

Customer Experience 78

Customer Experience Innovation Company Technology 78

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. Founded in 2004. ” Liferay Sr.

Data 12

Data Customer Experience User Experience System 12

CB Insights

DECEMBER 7, 2017

Because Quicken Loans’ charges higher-than-average lending rates, it has focused especially on customer experience as a differentiator. One half said their primary goal when investing in origination technology was to improve the borrower’s customer experience. This is down from 44% in 2004.

Millennials 69

Millennials Lending United States Technology 69