Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience
PYMNTS
DECEMBER 22, 2020
This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Following customers’ lead on rolling out innovative ordering options and services has also been critical to keeping them engaged, So explained.
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