Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience
PYMNTS
DECEMBER 22, 2020
This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Since the pandemic began, we have accelerated our digital investment,” she said. “I I don’t see that slowing down.” .
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