Jeff For Banks

FEBRUARY 23, 2013

'Figures don''t lie. Financial Institution (FI) customers interface with us online far more frequently than in person. Has our organizational structure evolved to meet this challenge? I think not. This post is geared toward drafting a job description of an FI EVP of Distribution and Service Excellence. Flowery name, I know. I also look at names such as Chief Experience Officer with extreme skepticism.

Training 89

Training Leadership North Carolina Resources 89

Javelin Strategy & Research

FEBRUARY 26, 2013

Although merchants and the card networks are often on the opposing sides of the aisle in payment litigation and lobbying, recent steps by Visa show a potentially significant change in position. In fact, Visa’s Chief Executive, Charles Scharf, has claimed publicly that Visa needs to change its often-contentious relationship with merchants.

Cards 40

Cards Payments 40

The Emmerich Group

FEBRUARY 25, 2013

'So you’ve decided to acquire another bank. For nearly 25 years I’ve been giving the same advice about acquisitions: DON’T DO IT. I’ve had good reason to give that advice. Many banks try to solve their inadequacy of systems, education, and strategies by acquiring. And many banks are poised to do exactly that this year. So now you’re going to get a finger-wagging lecture from me, right?

Strategy 28

Strategy System How To Capital 28