Jeff For Banks

FEBRUARY 21, 2014

'EY recently released its 2014 Global Consumer Banking Survey. They surveyed more than 32,000 customers across 43 countries to evaluate 31 banking experience elements. As I read through it, I began to think how a community financial institution would turn what EY learned into action. They parsed global financial services into eight different segments.

Survey 100

Survey Strategy Resources Community 100

Bank Innovation

FEBRUARY 17, 2014

150

150

Javelin Strategy & Research

FEBRUARY 18, 2014

1) Mobile Banking Instant In 2014, the top new trend is “Mobile Banking Instant,” the streamlined delivery of information through the mobile app without requiring a log-in. By just showing up at the app, mobile banking customers can virtually peek through a keyhole to see just a limited amount of information without needing to unlock the door and open the app.

Trends 40

Trends Mobile 40

Money and Payments

FEBRUARY 19, 2014

'A week ago, the New America Foundation organised a meeting (Cryptocurrencies, the new coin of the realm) on the topic of virtual currencies and regulation in New York. Some news bulletins picked up on the meeting and the future New York Bitlicense regime. The good thing is that the New America Foundation has streamed the whole event, so it allows me (and you) to listen first hand to the speech by Benjamin M.

New York 38

New York America Bitcoin Regulation 38

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