Cisco

MAY 29, 2019

Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). When only ATMs experiences are increasing customer satisfaction, banks have a lot of work to do. Customers will inevitably face data breaches, identity theft, and fraud.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). When only ATMs experiences are increasing customer satisfaction, banks have a lot of work to do. Customers will inevitably face data breaches, identity theft, and fraud.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

DECEMBER 22, 2015

Jill Castilla, CEO of Citizens Bank of Edmond, Okla. This year, the award is less about advancing “your career” as it is about advancing “your bank.” No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond).

Community Bank 60

Community Bank Apple Community Technology 60