PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. Armistead also spoke to the lesson the bank is learning from smartphone apps to better serve its customers online and in brick-and-mortar locations.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

The Financial Brand

SEPTEMBER 14, 2020

It's both a payment and lending challenge — banks must match fintechs' point of sale 'buy now, pay later' service or they'll lose share. The post Gen Z, Millennials and COVID Fueling Rise in Hybrid Credit Card Alternatives appeared first on The Financial Brand.

Millennials 30

Millennials Cards Lending Branding 30

The Financial Brand

OCTOBER 26, 2020

Despite all the fintech apps, consumers will give more business to traditional institutions if service is personalized, imaginative, trusted. The post Four Ways Banks Must Change Before Millennials & Gen Z Will Love You appeared first on The Financial Brand.

Millennials 26

Millennials Branding Fintech Customer Experience 26

The Financial Brand

JANUARY 6, 2021

The post Sustaining Digital Banking Channels’ Explosive Growth in 2021 appeared first on The Financial Brand. Financial institutions that want to stay in the game need to offer solid basic services before they get fancy.

Digital Banking 43

Digital Banking Branding Innovation Strategies ATM 43

The Financial Brand

JANUARY 6, 2021

The post Sustaining Digital Banking Channels’ Explosive Growth in 2021 appeared first on The Financial Brand. Financial institutions that want to stay in the game need to offer solid basic services before they get fancy.

Digital Banking 22

Digital Banking Branding Innovation Strategies ATM 22

PYMNTS

JULY 18, 2019

Drilling down a bit, and as detailed in the playbook, the data revealed that as many as 40 percent of smaller banks planned to focus on rolling out new products over the next three years, while only 8 percent of large banks said they were interested in doing the same. That bifurcation comes, said DeRosa, as demographics shift.

Innovation 155

Innovation Study Technology Millennials 155

The Financial Brand

JANUARY 11, 2021

What bankers must know about this tech-powered 'alt bank.'. The post Is Challenger Bank Chime the Future of Retail Banking? The Chime juggernaut received a rocket boost from COVID's impact on consumers. appeared first on The Financial Brand.

Retail 32

Retail Branding Customer Experience Innovation Strategies 32