FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! You have the chance to start with a clean slate – and banks should use this opportunity to completely reimagine their products and services.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Read the full customer development post 4.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

FICO

OCTOBER 16, 2020

With ambitious goals to open up banking and decimate fraud, PSD2 has taken a long time to deliver, and we’re not quite there yet. The FICO digital banking survey asked people if the bank account they used the most —likely the issuer of their debit card and often their credit card as well — had their correct mobile telephone number.

Survey 52

Survey eBook Cards Meeting 52

FICO

OCTOBER 16, 2020

With ambitious goals to open up banking and decimate fraud, PSD2 has taken a long time to deliver, and we’re not quite there yet. The FICO digital banking survey asked people if the bank account they used the most —likely the issuer of their debit card and often their credit card as well — had their correct mobile telephone number.

Survey 40

Survey eBook Cards Meeting 40

FICO

NOVEMBER 8, 2022

Strong Fraud Protection Could Draw More Customers - Survey. Fraud protection is now firmly on the radar for consumers and has risen substantially as a deciding factor - it could even be a competitive advantage for banks. In the UK, trade bodies have called for fraud levels to be considered a national security threat.

Fraud 52

Fraud Survey Security eBook 52