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A Digital Transformation Journey: The Humble Wallet

FICO

I had my phone with me and wondered if contactless payment technology would help me pay for a bucket of driving range balls. I was thinking to myself, “There is no way this bolt-on technology contraption is going to work.” And as with any emerging technology, there are inherent risks that should be understood.

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FICO World 2023 - Agenda Focuses on 3 Key Fraud Strategies

FICO

Hyper-personalization and communications that drive action 77% of customers worldwide want their banks to offer better fraud detection. Unfortunately, there is a fundamental tension between this desire and the desire for a positive customer experience. The tighter the controls are, the more friction customers will experience.

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5 Ways Digital Payments Will Change FIs and Fraud in 2023

FICO

Since we are in the early stages for many new payment technologies, the steps FIs take in 2023 will shape how these new payment markets unfold. Here are my predictions on the payment trends for the next year, how they’ll create risks or opportunities in 2023, and what FIs need to watch out for with each of them. TJ holds a B.S.

Fraud 52
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Defending Your Fully Digital Wallet Against Fraud

FICO

As more people go cashless, banks and their customers will run into these real-time payment scams even more often. Defending against them requires a combination of tried-and-true tactics, as well as innovative new technology and approaches. in statistics, both from the University of South Carolina. TJ holds a B.S.

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Six Steps to Growth in a Global Economic Squeeze

FICO

But the profits of banks in this segment vary significantly, partly because of highly varied credit quality and differing risk appetites in the portfolio. Finding the optimal balance between providing a great customer experience and managing the cost-to-serve has also proved tricky. And the clock is ticking.