U.S. Bank Taps Customer Experience Vet for Omnichannel Strategy
American Banker
JUNE 21, 2016
Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.
Customer Experience Minneapolis National Regional 
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2021 GonzoBanker Awards
Gonzobanker
DECEMBER 17, 2021
Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. From nowhere, sizable regional players are being created. Some interesting finalists would be: M&T and People’s United Old National and First Midwest Webster and Sterling Columbia Bank and Umpqua.
The 2019 GonzoBanker Awards
Gonzobanker
DECEMBER 20, 2019
Its Baldrige-winning tenacity on customer experience is legendary and consistent. Niche Payments Acquisition Award – Goes to City National Bank for its acquisition of FilmTrak. Good news, banks: We have customers.”. Best Consultant Layover Experience – Goes to the Prince Store next to the Delta Skyclub in Minneapolis-St.
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