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Creating a Customer-Centric, Digital Financial Institution

Abrigo

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. Technology, like banking, isn’t “one-size-fits-all.”

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Top Banking Challenges: Finding Growth in 2021 and Beyond

Abrigo

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Technology sets up future lending success. Independent Banker Survey.

Lending 221
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We analyzed 7 of the fastest-growing personal finance apps of all time to figure out the secrets to their success — here’s what we learned

CB Insights

And as Check worked its way up to a $360M acquisition, what started out as an aggregator for various web services — from social to shopping — became a mobile app dedicated solely to paying your bills online. And it would be a constant challenge to keep them from hurting the customer experience.

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