FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. Lesson 1: Believe Your Customer.

Customer Experience 52

Customer Experience Fraud Handbook Management 52

FICO

MAY 19, 2020

So, I thought I would outline my top 5 fraud manager considerations during COVID-19. So what must we consider when it comes to our customers, the fraudsters and our anti-fraud teams. 2) Top 5 Fraud Manager Considerations During COVID-19: Scams are now tailored, so we need to modify our strategies. Card Fraud.

Fraud 52

Fraud Management Handbook Cards 52

FICO

OCTOBER 26, 2022

It’s been a couple of weeks since the White House released its Blueprint for an AI Bill of Rights , a 73-page handbook that was promptly, and probably predictably, pilloried with headlines like, “ Biden’s AI Bill of Rights is Toothless Against Big Tech ” and “ Does the White House AI Bill of Rights Amount to Anything ?” by Scott Zoldi.

Handbook 52

Handbook Analytics San Diego Regulation 52