Customer Experience Financial Technology Innovation Strategies Lending 
William Mills
SEPTEMBER 7, 2016
Also a pretty good customer experience. Command center for small business lending. A customer gets and email with a link and see the offers that the bank has given them. This triggers activity and lending platform. 300 million people with accounts but no scoring for financial products. Michael is approved.
CB Insights
MAY 15, 2019
The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2010.
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