FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Be fascinated by your customers, not your technology. Make customers feel safe. Omnichannel is customer-led.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

DECEMBER 31, 2019

Glancing through the digital pages of the PYMNTS eBook, a few themes emerge. Merchants will be turning on their near-field communication technologies, and accepting tap-and-pay at the terminal. Here Come The Millennials. That next generation would be millennials and Gen Z, of course. Making Contact With Contactless.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

APRIL 19, 2018

“They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. Merchants from QSRs to large eCommerce retailers are turning to technology such as digital kiosks to drive traffic into their stores. Besides QSRs, this technology is popping up at hotels. Wendy’s is hardly alone.

Retail 102

Retail eBook Customer Experience Ohio 102

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52