The Financial Brand

OCTOBER 26, 2020

The post Four Ways Banks Must Change Before Millennials & Gen Z Will Love You appeared first on The Financial Brand. Despite all the fintech apps, consumers will give more business to traditional institutions if service is personalized, imaginative, trusted.

Millennials 28

Millennials Branding Fintech Customer Experience 28

PYMNTS

JULY 18, 2019

Drilling down a bit, and as detailed in the playbook, the data revealed that as many as 40 percent of smaller banks planned to focus on rolling out new products over the next three years, while only 8 percent of large banks said they were interested in doing the same. That bifurcation comes, said DeRosa, as demographics shift.

Innovation 155

Innovation Study Technology Millennials 155

The Financial Brand

JANUARY 11, 2021

What bankers must know about this tech-powered 'alt bank.'. The post Is Challenger Bank Chime the Future of Retail Banking? The Chime juggernaut received a rocket boost from COVID's impact on consumers. appeared first on The Financial Brand.

Retail 33

Retail Branding Customer Experience Innovation Strategies 33

William Mills

SEPTEMBER 7, 2016

Built a workflow for the bank so the bank can approve payment and see all compliance and tax information. Also a pretty good customer experience. Specializes in digital banking platform. Getting ready to talk about two customer experiences. USAA is a customer and they are known as an innovator.

Mobile 40

Mobile Cards Fraud Data 40