Customer Experience Detroit Regional Security 
Independent Banker
FEBRUARY 24, 2016
State/Regional Partners Reception*. State/Regional Affiliate Associations & Exhibitor Receptions*. One thing I think is really important for community banks is customer experience. I’m from Detroit: Henry Ford came out with the Model T and said, “Look, you can have any color you want as long as it’s black.”
CB Insights
JUNE 17, 2020
Customer service: Customer experience goes virtual with conversational AI. Security: Higher internet usage and data generation lead to increased investment. After privacy advocates raised concerns about user data security, the companies announced changes, including using Bluetooth signals instead of geolocation data.
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