FICO

MAY 19, 2020

History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. So, I thought I would outline my top 5 fraud manager considerations during COVID-19.

Fraud 52

Fraud Management Handbook Cards 52

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. It came as a big shock, then, when I found myself in the middle of a fraud investigation — by my own wireless provider! (My My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

PYMNTS

MARCH 29, 2019

To take a phrase from the journalist’s handbook: Trust, but verify. The goals of any digital identity verification process or technology include stopping fraud in its tracks, preventing fake accounts from ever being opened and, at the most basic level, maintaining (and even building) a client’s reputation for trustworthiness.

Handbook 171

Handbook Compliance Online Data 171

Abrigo

JUNE 4, 2019

Financial institutions should have Change Management Policies that define change, as well as establish the procedures around managing change. Changes could stem from internal sources, like policies and procedures, new products, or product updates; or they could be external changes, like new compliance rules and regulations.

Fraud 150

Fraud System Handbook Policies 150

FICO

JANUARY 9, 2023

Managing UK customers to better outcomes under the FCA’s Consumer Duty will require a true platform for understanding and action. They apply to both new and existing products and represent one of the single biggest compliance overhauls since the publication of the regulator’s Treating Customer Fairly Initiative in 2006. FICO Admin.

Technology 52

Technology Compliance Strategy Regulation 52