South State Correspondent

APRIL 27, 2022

Consider a regional bank with a “digital transformation initiative” that rolled out its new “digital user experience” for its retail customers in 2020. Journey mapping with meaning – Journey mapping is not a one-time exercise or some bank marketing consultant’s final deliverables. Build from there.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

FICO

MARCH 6, 2020

Visma Connect recently interviewed Jürgen Krieg, FICO's head of global compliance sales. In this excerpt from that article, Jürgen elaborates on the importance of compliance. . At FICO, I am responsible for planning and implementing growth strategies to develop new markets, and the expansion of our compliance business globally.

Compliance 81

Compliance Technology Fraud Analytics 81

FICO

MAY 18, 2020

For one of the largest regional debt purchasers, this equated to a 100% increase. Management are reminded that the current very fluid situation is hindering reliable forecasts. Exercise flexibility over any guidance and consider relief measure changes as they occur. Watch the webinar for more information. by Bruce Curry.

Regulation 52

Regulation Operations Management Data 52