FICO

FEBRUARY 16, 2022

What are some of the themes we’ve seen that banks should look out for? It's not a surprise that the COVID-19 pandemic accelerated the adoption of digital banking. US customers and their banks are familiar with different types of fraud including card, identity, and payment related frauds. This could be why U.S.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

What are some of the themes we’ve seen that banks should look out for? It's not a surprise that the COVID-19 pandemic accelerated the adoption of digital banking. US customers and their banks are familiar with different types of fraud including card, identity, and payment related frauds. This could be why U.S.

Survey 52

Survey Fraud US Customer Experience 52

FICO

MARCH 9, 2022

Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. 81% of people in the UK plan to continue to do all or most of their banking online – that’s nearly 41 million active bank accounts in the UK. Download the ebook on the UK results for our survey.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

FICO

OCTOBER 16, 2020

PSD2 requires security measures to ensure only legitimate customers are transacting, including making e-commerce payments. The FICO digital banking survey asked people if the bank account they used the most —likely the issuer of their debit card and often their credit card as well — had their correct mobile telephone number.

Survey 52

Survey eBook Cards Meeting 52

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Read my post: 11 Commandments of Digital Banking: The Customer Journey.

Digital Banking 52

Digital Banking System Data Customer Experience 52

FICO

OCTOBER 16, 2020

PSD2 requires security measures to ensure only legitimate customers are transacting, including making e-commerce payments. The FICO digital banking survey asked people if the bank account they used the most —likely the issuer of their debit card and often their credit card as well — had their correct mobile telephone number.

Survey 40

Survey eBook Cards Meeting 40

FICO

NOVEMBER 8, 2022

In the UK, trade bodies have called for fraud levels to be considered a national security threat. Security checks have increased globally – driven by the implementation of SCA in some countries and the growing fraud levels in others – and it’s been noticed by consumers. Friction Is Still an Issue .

Fraud 52

Fraud Survey Security eBook 52