Gonzobanker

DECEMBER 14, 2023

Lake Michigan Credit Union CEO Sandy Jelenski – Since becoming CEO in 2000, Sandy has led the growth of LMCU from $400 million Union to $13 billion, all while building a mortgage business and servicing portfolio that nearly matches the size of the credit union’s balance sheet. The Monty Python “Biggus Dickus” Award – goes to Sen.

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

DECEMBER 19, 2022

SoFI gets a commercial bank that brings deposits, compliance, AND business lending. April Clobes, President/CEO, Michigan State University Federal Credit Union (East Lansing, Mich.). The Smarter Bank Customer Experience Award. Steve McLaughlin from Financial Technology Partners’ Money 2020 party.

Community 216

Community Fintech Industry Innovation 216

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind. Very nice UI.

social media 40

social media ATM Mobile Customer Experience 40