Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
In this report, we round up the industries where the real “chatbot revolution” is taking place — and highlight the most important lessons for companies hoping to leverage the technology. Customer journey: Using chat to get people from online to brick-and-mortar. There are many reasons why chat didn’t take off in 2016.
Let's personalize your content