PYMNTS

OCTOBER 20, 2020

Since the start of the COVID-19 pandemic, retailers, business leaders and consumers have all been trying to wrap their heads around the shifts in retail and payments. From cash to rewards and gift cards, mobile wallets must transition to unlocked, truly usable resources across technology, retailers and buying experiences.

Survey 218

Survey Mobile Retail User Experience 218

PYMNTS

DECEMBER 31, 2018

Carleigh Jaques, SVP, global head of merchant digital products at Visa , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. It was an experience anchored in a fixed location that was dependent on and defined by power and connectivity capabilities. Enabling the Omnichannel Experience.

eBook 162

eBook Mobile User Experience Training 162

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. Three notable excerpts: First Attempts : Blin.gy We needed 40% day-one returns and were closer to 25%. The clock kept ticking.

Company 78

Company US San Francisco Capital 78