PYMNTS

JUNE 19, 2020

QSRs’ first steps when reopening their locations have been upgrading dine-in areas and stepping up employee safety measures to reassure customers, explained Ray Wiley , CEO at Dayton, Ohio-based Hot Head Burritos. The Mexican food chain operates 77 locations in eight states as well as 35 Rapid Fired Pizza restaurants.

Customer Experience 141

Customer Experience social media Ohio Operations 141

PYMNTS

AUGUST 24, 2018

In response, unattended retail operators are finding new ways to embrace alternative payment methods, ranging from mobile wallets to cryptocurrencies. In the new Unattended Retail Tracker , PYMNTS charts the latest ways that companies are working to accept more non-cash payment methods, from the common credit card swipe to biometric scans.

Metro 122

Metro New York City Columbus Payments 122

PYMNTS

JANUARY 9, 2019

8) that it had acquired First Billing Services , a billing processor based in Ohio that focuses on municipalities and utilities. He stated that offering bill presentment and processing for governments represents “amazing growth, [especially within] municipalities, and with the customers and partnerships that First Billing has.”.

Software 158

Software Ohio Strategy Technology 158

PYMNTS

FEBRUARY 8, 2019

Davich told CNN that the tiny house campaign allows the brand to experiment in various markets, while giving it a chance to highlight its products. At the same time, Davich told the outlet that physical stores could potentially be in the cards. As it stands, all of the retailer’s online operations and stores are currently operational.

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

PYMNTS

APRIL 19, 2018

They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. 25 percent is the projected percentage of customer service operations that will use chatbots by 2020. Wendy’s is hardly alone. Kiosks can be implemented for a variety of products — even eReaders.

Retail 102

Retail eBook Customer Experience Ohio 102

Gonzobanker

NOVEMBER 9, 2015

By 2019, eMarketer is forecasting $210 billion in spend and estimating that mobile payments will surpass payment cards. Only time will tell if that happens, BUT even if it’s close, financial institutions need to make sure their cards are loaded to the mobile wallet. Lots of talk about innovation and customer experience.

blockchain 60

blockchain Bitcoin Lending Innovation 60

Gonzobanker

DECEMBER 19, 2022

As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. In January, we were discussing crypto and the need to formulate customer crypto strategies. Acronym of the Year – CCCA (Credit Card Competition Act).

Community 216

Community Fintech Industry Innovation 216