South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service. You can download it HERE.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

FICO

MARCH 6, 2020

They need to build long-lasting brands, create customer trust and satisfaction, and protect their good reputation to safeguard their business. Financial crimes compliance has often been seen as a mere cost-center activity, and a “check-the-box” exercise to keep auditors and regulators satisfied. However, this has changed over time.

Compliance 81

Compliance Technology Fraud Analytics 81

CB Insights

OCTOBER 31, 2019

Chris Messina, inventor of the Twitter hashtag and product designer for Google and Uber, wrote, “[Y]ou and I will be talking to brands and companies over Facebook Messenger, WhatsApp, Telegram, Slack, and elsewhere before year’s end, and will find it normal.”. In reality, late 2016 turned out to be the peak of chatbot hype.

Industry 78

Industry Examples Tools Retail 78