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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

Step 5: Create Experiences While most banks worry about their branch layout to optimize traffic flow, Gentle Monster took a whole different approach and optimized their branches for attention. Each store is closer to an art exhibit than a retail outlet. months, including an annual operating cost.

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Efficiency now: 8 smart strategy tips

Independent Banker

During the pandemic, the Fed bought up massive numbers of mortgage-backed securities, with banks enjoying unprecedented sales levels and gain on sales margins. Consider your branch strategy. The days of people coming in to cash their Social Security checks—those are pretty much gone. Rightsize mortgage departments.

Strategy 135
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Great Products Aren't Enough, Citizens' New Digital Chief Says

American Banker

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.