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Growing a new branch

Independent Banker

Providence Bank chose to open a new brick-and-mortar site during the pandemic, when many other businesses were ceasing operations or shutting down altogether. Back to branch strategy. Eventually, Providence secured three new employees to join Tobias in the new office. community bank during the pandemic. By Ed Avis.

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Efficiency now: 8 smart strategy tips

Independent Banker

During the pandemic, the Fed bought up massive numbers of mortgage-backed securities, with banks enjoying unprecedented sales levels and gain on sales margins. Consider your branch strategy. The days of people coming in to cash their Social Security checks—those are pretty much gone. Rightsize mortgage departments.

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Breaking Branch Mediocrity

Jeff For Banks

Because branch staff are too busy with operational duties to go out into the community and pro-actively hunt for business. I’ve been to a lot of branches as I travel the land looking for opportunities for banks to improve profits. I rarely see a “busy” branch. The bank security officer set me straight.

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Great Products Aren't Enough, Citizens' New Digital Chief Says

American Banker

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.