Citi Recruits JPM's Gavin Michael to Lead Consumer Technology
American Banker
AUGUST 16, 2016
Gavin Michael, head of digital banking for JPMorgan Chase's retail unit, is moving to Citigroup.
Branch Strategies Digital Banking Retail Technology 
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Battle for Talent Heats Up as Digital Banking Becomes Paramount
American Banker
AUGUST 16, 2016
Citigroup lost a big technology executive last week and hired another from JPMorgan Chase. It all shows scoring top digital talent has become vital to the largest banks as mobile becomes their future. Then word surfaced that JPMorgan had decided to replace that exec anyway and a successor was ready to go.
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Direct-Banking 'Architect' Now Retail Head at Associated of Wis.
American Banker
JUNE 6, 2016
Tischler to the newly created position of director of retail banking. Associated Banc-Corp in Green Bay, Wis., has promoted Brent R.
Are You My Banker, or a Computer?
American Banker
OCTOBER 25, 2016
"I'm both," could be the answer a mobile customer of USAA and perhaps other financial institutions gets in the not-too-distant future from a virtual assistant powered by artificial intelligence, key nuggets of customer-specific data and other technology.
Reimagine the Joint Bank Account
American Banker
JANUARY 2, 2017
Joint accounts sometimes seem stuck in another era. They are still largely geared to couples – even though people are marrying later in life – and most lack modern conveniences, like real-time alerts that let one accountholder instantly know what the other is spending. Here’s how to modernize them.
It Shouldn't Be So Hard to Dump Your Bank
American Banker
NOVEMBER 4, 2016
The spotlight on unethical sales practices at banks has likely led customers to consider abandoning their financial institution, yet too many factors stand in the way of making a switch.
Can Nudge from Congress Propel Online Account Opening?
American Banker
OCTOBER 24, 2016
But banks are ramping up their efforts to make it happen, and some in Congress are trying to help by eliminating restrictions on digitally capturing and storing information from customers' ID cards. Legal and technical hurdles stand in the way of remote account opening becoming commonplace.
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