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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Teller cash and check transactions are on the downturn and are inversely following the growth of debit and credit cards across the United States.

Video 60
article thumbnail

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Teller cash and check transactions are on the downturn and are inversely following the growth of debit and credit cards across the United States.

Video 60
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How About Profits in the Branch of the Future?

Jeff For Banks

mBank’s light branch depicted above is located in a mall. Malls are experiencing difficulty in the United States, as millennials opt for smaller, urban environments to shop. All talk of visibility and foot traffic aside, the measure of branch success should be profits. And the rest of us are increasingly buying online.

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Feature Friday: Umpqua Showcases the Closest Branch on its Website

Fintech Labs Insights

But if you do have good branches, you should at least use your digital presence to showcase them. Probably the best example of growing a franchise using branching (at least in the United States over the past 20 years), is Umpqua Bank. Do not try to copy this, it’s not 1995 any more).