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10 Data-Driven Ideas To Increase Branch Engagement

South State Correspondent

Branching is likely your bank’s highest functional cost, just ahead of loan production. At around $75 per year for unique visitors, it’s multiple times more expensive to service customers compared to other alternatives such as online, mobile, or phone. Certain transactions and many problems can only be solved in the branch.

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The Future for Banks Lies in Fewer Fees

American Banker

But online-only and community banks still have them beat as the type and number of fees associated with big-bank checking have multiplied. Under pressure from regulators and consumer advocates, brick-and-mortar banks are now offering overdraft-free accounts.