Branch Design, Fraud and Training - Community Banking Brief

7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

OCTOBER 20, 2022

We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. Usually, speeding up technology comes down to intelligent design around a thoughtful process and using existing or third-party data to limit input time. The result?

Policies

Policies Training Customer Experience Examples

Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

NOVEMBER 18, 2014

The “Transforming Customer Experience When Fraud Attacks” session was timely with Mike Young of EverBank getting specific about how the bank debriefs and learns from its voice of the customer calls. The big theme was branch of the future. Execs from Broadway Bank and U.S. Maybe this was as it should have been. So, we get it.

Chicago

Chicago Retail Branch Design Training

Community Banking Brief

7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

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