South State Correspondent

OCTOBER 20, 2022

We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. Usually, speeding up technology comes down to intelligent design around a thoughtful process and using existing or third-party data to limit input time. The result?

Policies 195

Policies Training Customer Experience Examples 195

South State Correspondent

MAY 1, 2024

Banks should extend their elite accounts, provide events, and conduct campaigns to tell the story of the bank and its capabilities to accountants, lawyers, tax professionals, trade association officials, and other groups rather than provide an outsized influence on a target customer segment.

Innovation 195

Innovation social media Branding Marketing 195

Gonzobanker

NOVEMBER 18, 2014

Vaynerchuk delivered our second favorite Gonzo quote of the event (keep reading for the first favorite), “The adage ‘We’re regulated’ is a scapegoat from doing cool s**t.” Favorite Gonzo quote of the event: “For 16 years, we’ve said our technology sucks … because it’s never good enough.” So, we get it. Two jumped out.

Chicago 97

Chicago Retail Branch Design Training 97

Gonzobanker

OCTOBER 21, 2015

Barbara was even more direct (and, by far, the most impactful speaker of the event). She pointed to some lack of banking industry passion in the form of an expressionless Citi manager on window display in Manhattan … proud plaques on the wall and looking down at computer.

Las Vegas 60

Las Vegas Retail Phoenix Branch Design 60