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7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result?

Policies 195
Policies Training Customer Experience Examples 195
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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

MAY 1, 2024

Banks should extend their elite accounts, provide events, and conduct campaigns to tell the story of the bank and its capabilities to accountants, lawyers, tax professionals, trade association officials, and other groups rather than provide an outsized influence on a target customer segment.

Innovation 195
Innovation social media Branding Marketing 195
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