Celent Banking
OCTOBER 20, 2016
The second problem is more significant — it confuses developing a future branch design vision with preparing the existing branch infrastructure for those new designs. For example, physical design is clearly a new branch design element. Lead with Human Capital, Not Technology.
The Financial Brand
MAY 10, 2021
The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.
South State Correspondent
MAY 1, 2024
How Banks Can Leverage: While not exactly a banking innovation, banks can better allocate capital to COIs. Step 5: Create Experiences While most banks worry about their branch layout to optimize traffic flow, Gentle Monster took a whole different approach and optimized their branches for attention.
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