PYMNTS

FEBRUARY 21, 2017

Research from Boston Retail Partners (BRP) and Manhattan Associates shows that while 70 percent of surveyed North American retailers understand the importance of personalization and are putting it at the top of their objectives list in 2017, many don’t have any actual plans to put the wheels in motion for a few years out.

Retail 109

Retail social media Survey Customer Experience 109

PYMNTS

JULY 21, 2017

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

Independent Banker

SEPTEMBER 30, 2021

If you want to develop trust on social media, you need to be there when your customers need you.”. Use social media to build trust. Here are her tips for building trust on social media: 1. Hill rarely uses social posts to highlight bank products or services. National banks. Focus on community.

Community 139

Community Community Bank social media Security 139

PYMNTS

JULY 9, 2016

Spring is about renewal, the holiday season is about family and friends, and later winter (in Boston, anyway) is filled with the gnawing anxiety that it might never ever get above 40 degrees Fahrenheit again. Every season has a certain defining characteristic. Which is not to say that others have not tried. No surprises there.

United States 101

United States National New York Data 101

CB Insights

JULY 17, 2018

In 2017, the National Restaurant Association reported annual sales of $799B — close to 48% of the total amount that Americans spent on food. Each of the 11 restaurant concepts we surveyed reveals something vital about how casual dining and fast food is changing. Vegan fast casual: By Chloe (NYC, Boston, LA, Providence, London).

San Francisco 69

San Francisco California United States CA 69