What Do Acting CFPB Director Uejio’s Comments on Consumer Complaint Responses and Potential Racial Disparities Mean for Regulated Financial Institutions?
CFPB Monitor
FEBRUARY 17, 2021
He stated that “senior leadership of these companies can expect to hear from me.” Now is the time to revisit consumer complaint management programs, policies and procedures and processes to ensure that they meet current CFPB expectations and can withstand close examination.
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