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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). The potential cost of a poor user experience for mobile banking is high.

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). The potential cost of a poor user experience for mobile banking is high.

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Finovate Spring 2018 – Day 2

William Mills

HQ: Boston, MA. Demo video will be available soon. Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. HQ: Boston, MA. Press & Sales: Colby Ross, colby@projectfinance.io , 603-767-2089.