Accenture

JULY 12, 2023

Well over a decade ago, I was fortunate enough to land a banking leadership role in commercial and corporate banking operations. First, the people in operations are some of the best and most well-intentioned, albeit often overlooked, employees in the firm.

Leadership 314

Leadership Operations Banking Trends Trends 314

Independent Banker

OCTOBER 31, 2022

For community bank leadership teams, now is the time to better understand upcoming retail banking trends and prepare for a rapidly changing environment. A 2022 PwC report, “Retail Banking 2025 and Beyond,” cites an “urgent call to action” for retail banks. Looking even further into the future.

Banking Trends 151

Banking Trends Retail Trends Community Bank 151

Accenture

APRIL 6, 2021

This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey. Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take….

Leadership 285

Leadership Regional Customer Experience Banking Trends 285

NCR

JUNE 12, 2017

Any bank embarking on a journey towards omni-channel service delivery will have many questions to answer and challenges to overcome along the way, as I explore in this whitepaper. One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved.

Operations 82

Operations ATM Customer Experience Examples 82