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Retail banking trends to look out for in 2023

Independent Banker

One such bank is $1.7 billion-asset One Community Bank (OCB) in Oregon, Wis. It has introduced a plethora of new retail banking initiatives in the past couple of years, including online account opening for anyone in the state of Wisconsin. Jeff Versluys, One Community Bank. The initiative is working.

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Making omni-channel a reality – Part 4: Assess your operating model

NCR

Any bank embarking on a journey towards omni-channel service delivery will have many questions to answer and challenges to overcome along the way, as I explore in this whitepaper. One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved.