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A new digital bank needs a new customer service experience

Insights on Business

How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. Next was born to complement Bradesco’s strategy.

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Laying the Groundwork for Growth

Gonzobanker

Much like a bank that over-concentrates itself on commercial real estate lending, banks that rely too heavily on physical channels for consumer and business customers risk attrition, lost revenue and increased expenses. Consider these numbers from PwC’s 2017 Digital Banking Consumer Survey : ?

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Finovate Fall 2016 Live Blog – Day 2

William Mills

Andrew Barnett – Principal Digital Banking and Payments Consultant and Elizabeth Santorelly. Now showing the use case on a mobile device and an ATM. Cardless Cash” showing Avidia Bank app so that the user can set the amount he wants to withdraw, the app finds the closest ATM and boom, the cash is dispensed.

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Finovate Spring 2018 – Day 2

William Mills

How they describe their product/innovation: Fiserv integrates Samsung SDS biometric authentication and collaboration solutions into its award-winning Commercial Center: Security (CC:S) for a more secure and convenient digital banking experience. “We are not an app, we are a platform.” These folks are San Franciso-based.