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Encap’s Omni-Channel Enablement Platform Offers a Consistent & Secure UX Across Channels

Fintech Labs Insights

Omni-Channel to Encap means truly uniting all channels for customers: telephone, card, ATM, in-branch, online/mobile or anything else. Product distribution strategy: Through financial institutions, through other fintech companies and platforms. ” Presenting Adam Dolby (VP, Bus. HQ: Palo Alto, CA & Oslo, Norway.

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Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout

Fintech Labs Insights

So I had to wait for a week for my ATM card and PIN number to arrive a week later by mail. It also demonstrates the UX disconnect often found at large enterprises. This is another smaller UX issue, there were several activity thresholds to meet to earn the $50. Related: UX Tips: U.S.

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Alerts: Discover Card Highlights Merchant Refunds

Fintech Labs Insights

I spent too much, my payment is late, I can’t remember where that last $40 from the ATM went, and so on. And one of the easiest ways to do that is when a merchant refund appears on a credit or debit card account. Discover Card merchant refund notification email (29 Sep 2016). What to do about it?

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Fintech Trending: Look Who’s Chasing Venmo, Student Loan Servicing Falls Short

Fintech Labs Insights

Our last Fintech Trending post described the growth of P2P payment service clearXchange , which scored Fiserv ( F2016 ) as a distribution partner and added MasterCard Send debit cardholders to its client base. The launch enables Canadian cardholders to use UnionPay’s QuickPass EMV cards or app to pay at participating merchants.

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Mobile: Why Smartphone Banking Usage Rates Have Stalled

Fintech Labs Insights

The Fed''s latest mobile banking/payments usage numbers ( full text ) were bouncing around the fintech blogosphere last week. Every new banking technology of the past 40 years (including ATMs) have struggled to get more than 50% adoption. But I''m convinced that part of the problem is a flawed mobile banking UI/UX.

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Today, the bots are still being used across industries like fintech, healthcare, sales and CRM, retail, and even law — and they’re having important, though quiet, effects. Fintech: Contract review & bill negotiation. Fintech: Contract review & bill negotiation. Table of Contents. Get the full report.