Rethinking the Customer Experience: Themes from the 2017 Model Bank Submissions
Celent Banking
FEBRUARY 1, 2017
This is the third article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Articles from this week on will explore some of the broader themes within each category. Brands are similar and products/ services are frequently cross-sold. Submissions were a mix of the two approaches.
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