Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking.

Fintech 195

Fintech Community Regional Technology 195

Gonzobanker

DECEMBER 19, 2022

Senators Dick Durbin (D-IL) and Roger Marshall (R-KS) with a rare bi-partisan move showing that pinch-your-banker-and-hug-your-merchant is apparently as wholesome America as apple pie. Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

MARCH 30, 2017

There’s “Make America Great Again” (Donald Trump) and “Change We Can Believe In” (Barack Obama), but my all-time favorite is Bill Clinton’s, “It’s the economy, stupid!” In the modern age of banking, a bank’s contact center reps might be the only human that most customers will directly interact with!

Customer Experience 60

Customer Experience Training Community Bank Community 60

Gonzobanker

MARCH 30, 2017

There’s “Make America Great Again” (Donald Trump) and “Change We Can Believe In” (Barack Obama), but my all-time favorite is Bill Clinton’s, “It’s the economy, stupid!” In the modern age of banking, a bank’s contact center reps might be the only human that most customers will directly interact with!

Customer Experience 60

Customer Experience Training Community Bank Community 60

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

Idaho 181

Idaho Community Industry Strategy 181

Gonzobanker

DECEMBER 19, 2016

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. Hats off to a decade of strong leadership and hard work. USAA is finding drive-time banking to be a key example.

Utah 60

Utah System Community Marketing 60