COVID-19: Real Trends and Stories From the Front Line
Gonzobanker
MAY 12, 2020
Two, customers seemed to move to the next-most-logical channel (marketers, you are free to use our new terminology). Some contact center clients went to digital. People who prefer digital to begin with used it more and ATMs were left alone to self-isolate. The Bank of Tampa, $1.9 billion, Albuquerque, N.M.
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